CDPR admits that it “ignored the signals” of the Cyberpunk 2077 console issues

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Amid widespread reports of major technical and game issues in the PS4 and Xbox One versions 2077. Cyberpunk, CD Projekt Red acknowledges that it has taken a “wrong approach” in the development that led to its launch.

“After three delays, we, as the board, focused too much on launching the game,” said Adam Kiciński, CDPR’s joint CEO, during a recent conference call that addressed issues with PS4 versions. and Xbox One of the game. “I underestimated the scale and complexity of the problems, I ignored the signals about the need for extra time to refine the game on the latest generation of basic consoles … This caused the loss of player confidence and the reputation we have we built much of our life. “

How did such a brand title come to be launched in such a state? A big part of the problem was “that we look … at the performance of the computer and the next generation, rather than the current generation [consoles]”I certainly did not spend enough time analyzing this,” said CDPR board member Michał Nowakowski. “The COVID-19 pandemic has also affected regular title testing plans,” the CDPR said. they couldn’t test the game at home – they have test centers and if they’re not there, they can’t work, “Kiciński said.

Although the console version was not widely displayed before the game’s release, CDPR co-founder and board executive Marcin Iwiński said it was simply because “we were updating the game on state-of-the-art consoles until at the last minute and we thought Unfortunately, this led to reviews just a day before the launch, which was certainly too late, and the media did not have a chance to review it properly. we were just fixing the game until the last minute. “

Nowakowski said he did not blame Sony and Microsoft for approving the game in its current state. “This is definitely on our side. I can only assume that they were confident that we would fix things at launch and that they obviously did not come together exactly as we planned.”

While CDPR faced a strict timeline for launching the game delayed many times last week, Nowakowski insisted that the team felt “no external or internal pressure to launch on that date – other than the normal pressure, which is typical for any release “.

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And amid reports of forced overtime in the studio in the weeks leading up to the launch, Nowakowski also suggested that simply throwing more developers at the issue would not have had an impact. “When it comes to delivering the game at some point, it’s not about the number of people; it’s not like throwing – in the last month – about 200 people would actually help.”

In the future, it seems that those intense work programs will not continue, because the company is working on post-launch patches. “We are also planning the holidays; people are tired and, regardless of the situation and regardless of the patches, we will not continue to work as before; our people need to rest a little,” Kiciński said.

Refunds and patches

In a statement yesterday, CDPR said that players who “were not satisfied with the game on your console and do not want to wait for updates” should contact retailers or owners of digital platforms for refunds. However, in questions and answers, the company clarified that it has not made any special offers for these refunds to be approved beyond the standard sellers’ policies.

“Microsoft and Sony have refund policies for every product that is launched digitally on their storefronts,” Nowakowski said. “These policies are in place and have always been in place; they are not offered especially for us. Anyone who has purchased a title from the PlayStation Network or from the Microsoft storefront can request a refund and, if made within certain limits, usually related to time, usage, and so on, can request that refund. Our procedure here with Microsoft and Sony is no different than any other title released on any of these showcases. “

A Microsoft spokesman told Ars Technica, “We offer refunds for digital gaming products as part of a consistent and reliable shopping experience,” and asked specific questions about 2077. Cyberpunk the CD Projekt Red. Sony did not respond to a request for comment from Ars Technica.

Microsoft’s digital procurement refund policy considers all sales to be final except for “mitigating circumstances” and says it takes into account “a variety of factors, such as time to date, time to launch, and use of the product.” when considering whether to reimburse.

Sony’s policy allows for the refund of PlayStation Network games within 14 days of purchase, but only “provided you have not started downloading or streaming.” Exceptions are made only if “the content is defective”, and anecdotal reports suggest that Sony does not generally believe that the exception is justified for 2077. Cyberpunk.

In any case, Iwiński also stressed that the company “does not encourage players to return to the game; we hope that they will give us the chance to improve it on the old generation consoles … I sincerely hope that, at Christmas, the players will be able to enjoy the game on the consoles; Of course, the major updates will come in January and February, so again, we’re asking players to wait – and they’ll be able to have an even better experience then. “

The major updates planned for the next two months should take the game to a point where “it will be a good, playable, stable game with no errors and crashes,” Nowakowski said, adding: “We are looking to improve both performance and fidelity. graphics. “

“The game can be played right now. This can be an important thing to mention, because it’s not that the game doesn’t launch or can’t be played,” Nowakowski said in response to a question about the state of the game. “I fully understand that the experience is far from satisfying for a lot of people – and we recognize that – but ‘can’t play’ sounds like it’s not launching at all, which isn’t the case.”