It’s not as easy to get a Cyberpunk 2077 refund as CD Projekt Red suggested

2077. Cyberpunk CD developer Projekt Red has confirmed that it has no special refund agreement with Microsoft or Sony, despite the fact that dissatisfied players should return copies of the game in a statement. This means that players are covered by the standard refund policies of both platforms, which, in the case of Sony, explicitly prohibit refunds if you have already started playing a game “unless the content is defective”.

Confirmation came from the company’s senior vice president of business development, Michał Nowakowski, in an investor call on Monday night. “Microsoft and Sony have refund policies for every product that is launched digitally in their storefronts,” Nowakowski said. “Despite several articles, we have seen that things are prepared only for us, in fact it is not true – these policies are in force and have always been in force; they are not offered especially for us. “

“Anyone who has purchased any title on the PlayStation network or in the Microsoft storefront can request a refund, and if it is made within certain limits, usually related to time, usage and so on, can request that refund,” he continued. “Our procedure here with Microsoft and Sony is no different than any other title released in any of these showcases.”

The investor’s appeal has been widely reported that the game has serious performance issues on older consoles. Polygon reports that players faced “errors, frame rate issues, major pop-ins and more.”

Confusion about refunds came after reports circulated that players were successfully claiming them for the game, despite having already downloaded and played it. A Reddit poster reported receiving a refund from Sony, despite playing “over 10 hours” of play, and other commenters said they had similar success. The reports were remarkable, as Sony’s official refund rules state: “If you have begun downloading or streaming purchased content, you will not be eligible for a refund unless the content is defective.”

Meanwhile, Microsoft rules do not specifically state that you cannot refund a game after you have started playing it. Instead, I describe a 14-day window after purchase, in which a customer may be eligible for a refund. In a statement, a Microsoft spokesperson said: “We offer product refunds for digital games as part of a consistent and reliable shopping experience. For more details on the conditions for refunding your purchase of digital games, please visit our Xbox support page here. To request an Xbox refund, please follow the steps on our Xbox refund page here. For any additional questions about 2077. Cyberpunk, please contact CD Projekt Red. “

I have also contacted Sony for clarification on its refund policies and, in particular, whether it has any guidance. 2077. Cyberpunk digital buyers. Reimbursement policies for children in the box are governed by the individual store from which a copy was purchased.

Then, on Monday morning, CD Projekt Red issued a statement suggesting that anyone who bought the game for PS4 or Xbox One could return their copy if they are not satisfied with the game. “If you’re not happy with the game on the console and don’t want to wait for updates, you can opt to refund your copy.” the statement read. He gave an email address so that players could contact if they had any problems. It has been speculated that CD Projekt Red has reached a special agreement to allow players to return to the game despite the usual rules.

We now know that this is not the case and it seems that many players found out when they tried to claim refunds. Eurogamer reports that players have had mixed results from trying to claim refunds from Microsoft and Sony. one user on Twitter posted screenshots of a conversation with Sony customer support in which they were denied a refund.

In the same investor call, Nowakowski offered some explanations for how the game managed to launch with as many problems as it has on older consoles. The executive suggested that the team was too preoccupied with optimizing the game for “performance for the PC and the next generation, rather than the current generation” and added: “We certainly didn’t spend enough time analyzing this.” However, he denied any unwarranted pressure to launch the game when they did.

Updated December 15, 1:42 PM ET: A statement from Microsoft regarding its Xbox digital refund policy has been added.